FAQ’s

Lisa On Purpose/ On Purpose Return and Exchange Policy Although we pride ourselves on delivering the best service, sometimes things don’t go as planned. In that case, feel free to return purchased items. Our hassle-free return and exchange policy was designed with you in mind, and we want you to be completely satisfied. Eligibility for Returns and Exchanges Timeframe: You may return or exchange items within 7 days of the purchase date. Item Condition: Items must be in their original condition, unused, unworn, unwashed, and with all tags attached. Ineligible Items: Final sale items, intimate apparel, personalized items, “Perfect Love” customized, hand crafted signed; framed picture and certain product categories (e.g., perishable goods) are not eligible for return or exchange. Return Options We offer a variety of return options to ensure your convenience. Any of the following is available, but you must indicate what option works best for you when initiating return requests. Refund policy: A full cash refund will be issued to your original payment method minus a $10 restocking fee. Exchange: Exchange for a different size, color, or item of equal value. Return Shipping The customer is liable for the return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely. How to Initiate a Return or Exchange Contact our customer service team at [email protected] to initiate a return or exchange. Provide your order number and the reason for the return or exchange. Our customer service team will provide you with a return authorization (RA) number and instructions on proceeding. Pack the item(s) securely in the original packaging, along with the RA number and proof of purchase. Ship the package to the address provided by our customer service team. Processing Time Once we receive your returned item(s), please allow 7-10 business days for us to process your return or exchange. Refunds will be issued to your original payment method within 7-10 business days of processing your return. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately. We will provide you with a pre-paid return shipping label and instructions on how to return the item(s). Once we receive the damaged or defective item(s), we will issue a full refund or send a replacement item. Additional Information We reserve the right to refuse any returns or exchanges that do not meet our policy requirements. This policy is subject to change without notice. Please refer to our website for the latest version. Customer Service If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer service team. We’re here to help [email protected]

Orders are shipped USPS Shipping & Handling Fee On Orders $1-$199 is $20 Orders over $200 Receive FREE shipping Most orders are custom made, allow 7-10 days for delivery Once your order is shipped you will receive a tracking number.